Support of a Salesforce Portal for a Consumer Products Company
A B2B portal serving 180+ countries was buried under disorganized tabs and pages. We restructured the interface and made it fully mobile-responsive.
Global Consumer Products Company
The client's Salesforce B2B portal suffered from poor UX — poorly structured pages and a sprawl of disorganized tabs holding product information and pricing. The mess hampered promotions and client communications, and the company, operating in over 180 countries, had no internal Salesforce expertise to fix it.
Our Salesforce administrator reconfigured the portal interface: individual user pages per client, separate organized pages for Products, Trade Rules, and other categories, and cleaned-up tabs for faster access. HTML and CSS enhancements delivered mobile UI adaptation, new layouts for knowledge articles and quizzes, an event calendar with structured promotional information, and a fully mobile-responsive design.
- Enhanced portal usability through improved page structure and navigation
- Optimized tabs and an event calendar streamlined promotional activities
- Mobile accessibility improved convenience for users across 180+ countries
- Better brand promotion and client relationship management through organized content